Orders & Shipping info and Policy


Order Confirmation: An email and SMS (if SMS is chosen at checkout) notification will be sent with your order confirmation when your order is placed. You will also receive shipping status updates sent via email and SMS (if SMS was chosen at checkout).

Orders CANNOT be changed, modified, or canceled after checkout.

Shipments occur only on business days. Weekends and holidays are not business days and are therefore excluded from processing and shipping times.

Shipping: All of our products are housed and shipped from Clifton, LA, USA.  *RTS items take 1-3 BUSINESS DAYS TO BE PROCESSED AND PACKAGED BEFORE THEY ARE SHIPPED. PRE-ORDER items will begin shipping typically 14 business days after closing.

Once shipped, orders typically arrive in three to ten business days (Monday through Friday, not including holidays) for the Continental United States.

We are not responsible for delays with USPS shipping or lost, damaged, or marked delivered items.

 To file a claim with the carrier, please contact USPS at 1-800-275-8777.

Tracking * Please allow 1-4 business days for your tracking information to show. Tracking information may not update, but you will still receive your order. * If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. USPS at 1-800-275-8777 * All our shipments include tracking with delivery confirmation. If your tracking information confirms that the item has been delivered to the order address you provided, but you have not received your order, please contact the carrier directly to investigate this issue. We are not responsible for packages where tracking information states the package has been delivered to your order address.

Wrong Address * It is your responsibility to make sure that you enter the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times; hence, there is a minimal time gap to cancel/change your order or change its address. 

Refund/Exchange Policy


If you received a damaged item or are missing items please contact us within 7 days via email at customerservice@kountrykraftsandmore.com, or our facebook group at the link below. No refunds will be to end, only store credit.